Refund Policy
Understanding our refund process and policies
General Refund Policy
At QuoteFlow, we strive to ensure customer satisfaction with our services. We offer refunds under the following conditions:
- Unused credits within 30 days of purchase
- Technical issues preventing service use
- Billing errors or duplicate charges
- Service unavailability during paid period
Refund Eligibility
To be eligible for a refund:
- Request must be made within 30 days of purchase
- Credits must be unused
- Account must be in good standing
- Valid reason for refund must be provided
Non-Refundable Items
The following are not eligible for refunds:
- Used credits
- Special promotional offers
- Discounted packages
- Credits older than 30 days
Refund Process
To request a refund:
- Contact our support team
- Provide order number and reason for refund
- Allow 3-5 business days for review
- Refunds are processed to original payment method
Processing Time
Once approved:
- Credit card refunds: 5-10 business days
- Bank transfers: 7-14 business days
- Other payment methods: varies by provider
Contact Information
For refund requests or questions, contact us at:
Email: [email protected]
Response time: Within 24 hours on business days
Last updated: March 15, 2024